Refund policy

RETURN & REFUND POLICY

At DEVASTRA, our products are made to order. Because of this, we do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.

ELIGIBLE ISSUES

We will assist you if your order arrives:

Damaged
Defective
Incorrect
With a manufacturing or printing issue

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.

Please include:

Your order number
Clear photographs of the product
Photographs showing the issue
A brief description of the problem

APPROVAL

Once we review your request, we will determine whether the issue qualifies for a replacement or refund.

If approved, DEVASTRA may provide a replacement product or refund, depending on the circumstances.

SIZE & FIT

Please carefully check the size chart before placing your order. We are unable to accept returns or exchanges because of incorrect size selection or because the fit does not meet personal preference.

CHANGE OF MIND

As our products are made to order, orders cannot generally be returned or exchanged simply because you changed your mind.

CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has entered processing or production, cancellation may no longer be possible.

REFUNDS

If a refund is approved, the refund will be processed to the original payment method where applicable. The time required for the refund to appear may depend on your payment provider or bank.