At DEVASTRA, we want you to be happy with your purchase. Because our products are made to order, please review the following policy before placing your order.
RETURNS
We accept return requests only for eligible issues such as receiving a damaged, defective, or incorrect product.
Items must be unused and in their original condition.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs or videos of the issue
- Photos of the product and packaging where applicable
Our team will review your request and determine the appropriate resolution.
INCORRECT PRODUCT
If you receive a product that is different from what you ordered, contact us with your order number and clear photographs of the item received.
We will review the issue and assist you with the appropriate resolution.
CHANGE OF MIND
As our products are made to order, we generally do not accept returns or refunds simply because you changed your mind, selected the wrong design, or no longer want the product.
SIZE ISSUES
Please check our size guide carefully before placing your order.
We are unable to guarantee returns or refunds for incorrect size selection unless the product itself is defective or incorrect.
REFUNDS
If your refund request is approved, the refund will be processed using the applicable payment method and within the timeframe communicated to you.
IMPORTANT
Return and refund requests are reviewed on a case-by-case basis. DEVASTRA reserves the right to decline requests that do not meet the applicable eligibility requirements.
For any return or refund questions, please contact us through our Contact Us page.